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Questions? Need Help?
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Contact SuiteRx Support
Call (888) 503-0359
When prompted, touch 2 for Support, and then touch 3 for Other.
Or e-mail support@suiterx.com.
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Start the Application Process Today!
SuiteRx has partnered with TransEngen to bring SuiteRx customers advanced payment processing services integrated within the SuiteRx IPS system. If you plan on accepting HSA/FSA debit cards from your customers, there are a several requirements which must first be met. The checklist below provides links to help you meet each requirement.
Note: Only items 1 and 2 are required if you are applying only for TransEngen Payment Processing Services and do not wish to apply to accept FSA/HSA cards.
HSA/FSA Acceptance Checklist
1. Apply for TransEngen Payment Processing Services
Before you can begin accepting credit/debit cards through your SuiteRx POS system, you’ll need to establish a merchant account with RBS WorldPay.* In order to fully integrate with SuiteRx IPS version 8.0 to meet IIAS standards and accept FSA/HSA debit cards, you must use the approved processor, RBS WorldPay.
To apply, complete the TransEngen Purchase Agreement.
After completing and signing the agreement, fax it to (203) 286-1413 or via e-mail to salessupport@transengen.com.
* TransEngen is an authorized merchant acquirer of RBS WorldPay.
2. Upgrade to SuiteRx IPS version 8.0
To confirm that you are running SuiteRx IPS version 8.0, check the lower right corner of the main IPS screen. If you are not running version 8.0, please contact SuiteRx Support for information on upgrading. An upgrade generally takes one to two business days.
3. Join SIGIS
Membership with SIGIS is required in order to be able to accept HSA/FSA cards. The Special Interest Group for IIAS Standards (SIGIS) provides its members with a standard to implement an IIAS as required by Internal Revenue Notice 2006-69. This IRS rule requires that a merchant’s point-of-sale system compare a customer’s purchases against an electronic file of eligible healthcare items that can be purchased with the customer’s FSA or HRA debit card.
SIGIS uses an automated membership application process with the option to pay annual fees via credit card, or have an invoice sent to you upon completion of the application process. Merchants are responsible for maintaining, at minimum, a basic Tier IV SIGIS annual membership. Membership is typically approved within one business day and you will be notified via e-mail upon approval.
Click here to join SIGIS
4. Complete the SIGIS TPS Client Merchant Self Assessment
After receiving your SIGIS membership confirmation, login to SIGIS and complete the TPS Client Merchant Self Assessment form. For help completing the form, please contact SuiteRx Support.
SIGIS will only accept forms submitted through their online process. To help guide you in completing the Self Assessment form, a sample form can be found here. 
Once the form is submitted, SIGIS will confirm with SuiteRx and RBS WorldPay that you are indeed a customer and notify you when your certification is completed.
TransEngen will then work with RBS WorldPay to notify Visa and MasterCard of your certification.
5. Receive Final Confirmation
After completing all of the above steps, you will receive a notification from SuiteRx within 10 to 14 business days confirming that you are ready to begin accepting FSA/HAS cards. At this time SuiteRx will also provide you with a go-live date and schedule your training session.
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